Terms & Policies

1. Who we are

The merchant and operator is Perfect 10 Entertainment. The trading name of the website is Perfect 10 Auction. Contact: perfect10sino@gmail.com / WhatsApp +852 65131412. Stores: Shop M39, M/F, Sino Centre, 582-592 Nathan Road, Mong Kok, Kowloon, Hong Kong; and Shop 101, 1/F, Causeway Place, 2 Great George Street, Causeway Bay, Hong Kong. Business hours: Tuesday to Sunday, 2:00pm–8:00pm.

2. Eligibility

You must be able to enter a binding contract under Hong Kong law to register, bid, or purchase. You are responsible for keeping your account details accurate and your login secure.

3. Listings and descriptions

We sell trading cards and related collectibles by auction and, where shown, by Buy It Now. Listing titles, photos, grades, and descriptions are part of the offer. Graded items are sold as the slab and label shown in the listing photos. Please read the listing carefully before bidding or buying.

4. Auctions and proxy bidding

• Bids are in Hong Kong Dollars (HK$) and must be whole numbers.
• The usual minimum bid increment is HK$10, unless a listing states otherwise.
• You enter a maximum bid. Our proxy system bids on your behalf only as needed to keep you in the lead, up to your hidden maximum. You may pay less than your maximum.
• Raising your own maximum while you are already the highest bidder does not by itself raise the current price.
• If two bidders enter the same maximum bid, the earlier bid wins.
• If a bid is placed in the last 60 seconds, the auction is extended by 5 minutes (anti-snipe).
• A winning bid or a completed Buy It Now purchase is a binding contract to buy the item at the winning price plus any stated fees.

5. Payment

• Payment is due within 48 hours after you win an auction or complete a Buy It Now purchase. If payment is not completed in time, we may cancel the order and suspend the account.
• We accept FPS (Faster Payment System) at no extra platform fee, and Visa or Mastercard through our card payment provider. We do not accept American Express.
• Card payments include a 3.5% platform surcharge, shown before you pay. FPS transfers must match the exact amount and company name Perfect 10 Entertainment.
• Card details are collected by our payment provider (Yedpay). We do not store full card numbers on our servers.
• Prices are in HK$. We issue order confirmation after payment is received or authorised.

6. Title and risk

Title to an item passes to you after we have received cleared payment. Risk passes on store pickup when the item is handed to you, or on delivery when the item is handed to the courier for shipment.

7. Conduct

You must not manipulate auctions, use multiple accounts to bid against yourself, or misuse the website. We may refuse bids, cancel orders, or suspend accounts for fraud, non-payment, abuse, or legal risk.

8. Changes and governing law

We may update these terms. The version published on this page on the date you bid or pay applies to that transaction. These terms are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong have exclusive jurisdiction, except that we may seek injunctive relief elsewhere if needed.

Collectible trading cards are generally sold on a final-sale basis. We do not accept returns for change of mind, buyer’s remorse, or because you later find a similar item at a lower price.

When a refund or replacement is available

• You were charged more than once for the same order, or charged the wrong amount.
• The item is not received after a confirmed paid shipment, and the courier confirms it is lost.
• We sent the wrong item, or the item is materially different from the listing photos and description. The final decision on any refund rests with us.

When a refund is not available

• Change of mind after a winning bid or Buy It Now purchase.
• Disagreement with a third-party grading opinion when the slab and label match the listing photos.
• Minor differences that are reasonably visible in the listing photos.
• Damage that occurs after you have collected the item in store, or damage that occurs after a courier delivery (for shipping risk, see section 6).
• Failure to collect a paid pickup order without contacting us.

How to request a refund

Email perfect10sino@gmail.com or WhatsApp +852 65131412 within 48 hours of pickup or delivery. Include your order number, the issue, and photos where relevant. We will reply within 5 business days.

How refunds are paid

• Approved refunds are returned to the original payment method: FPS to the transferring account, or card refund through our payment provider.
• Card refunds usually appear within 5–14 business days, depending on your card issuer.
• If we replace an item instead of refunding, we will arrange that with you first.
• The 3.5% platform surcharge is refunded only when the whole card payment is reversed because of our error, a duplicate charge, or a qualifying refund listed above.

Store pickup (Hong Kong)

Pickup is free. After we confirm we have received your payment, collect your order within 7 days during business hours (Tuesday to Sunday, 2:00pm–8:00pm), unless we agree another time with you.

• Mong Kok: Shop M39, M/F, Sino Centre, 582-592 Nathan Road, Mong Kok, Kowloon, Hong Kong.
• Causeway Bay: Shop 101, 1/F, Causeway Place, 2 Great George Street, Causeway Bay, Hong Kong.
• Please bring your order details and identification if we ask you to confirm collection.

SF Express (Hong Kong)

You may choose SF Express with payment on delivery (到付). You pay the courier’s fee directly to SF Express. Rates, delivery windows, and coverage are set by SF Express, not by us. We will update the tracking number on your order page after the parcel is handed to the courier.

Overseas delivery

Overseas shipping is arranged case by case. Contact us before paying if you are outside Hong Kong. Extra postage, insurance, and any customs duties are paid by the buyer.

Processing time and delays

We normally prepare paid orders within 1–3 business days after payment is confirmed. Delivery time after dispatch depends on the courier. We are not responsible for delays caused by weather, public holidays, incorrect addresses, or courier disruption. Please make sure your name, phone number, and address are correct at checkout.

Failed delivery and uncollected items

If a courier cannot deliver and returns the parcel, we will contact you to rearrange. Additional courier fees may apply. If a paid pickup order is not collected within 7 days, please contact us. Uncollected items may be treated as abandoned after we have tried to reach you, and we may cancel any remaining obligation to hold the item.

Perfect 10 Entertainment is the data user for personal data collected through Perfect 10 Auction. We handle personal data in line with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

What we collect

• Account data: name or display name, email address, phone number, password (stored in hashed form by our authentication provider), and optional Google sign-in identifiers.
• Transaction data: bids, watchlists, cart items, orders, pickup or delivery choices, addresses, FPS payment slips you upload, and payment status.
• Card payments are processed by Yedpay. We receive confirmation of payment, not your full card number.
• Technical data: device/browser information, approximate location derived from IP address, cookies, and basic website analytics.

Why we collect it

• To create and manage your account, auctions, bids, and orders.
• To take payment, verify FPS transfers, prevent fraud, and keep records required by law.
• To arrange pickup or delivery and to contact you about your order.
• To send transactional messages, including order confirmation and outbid alerts if you have not turned those off.
• To operate, secure, and improve the website.

Cookies and similar technology

• Essential cookies keep you signed in (Supabase authentication) and remember your language choice (cookie name p10_locale).
• Cart contents are stored in your browser’s local storage so your cart can persist between visits.
• In production we use Vercel Analytics for aggregated page-view statistics.
• You can block non-essential cookies in your browser. The site may not function fully without essential cookies.

Who we share data with

We do not sell your personal data. We share data only as needed with: our hosting provider (Vercel); our database and login provider (Supabase); our card payment provider (Yedpay); email delivery (Resend) for order and account messages; SF Express or another courier you choose; and professional advisers or authorities where the law requires it.

Retention, access, and correction

We keep account and order records for as long as needed to run the business, handle disputes, and meet accounting or legal duties, then delete or anonymise them where practicable. You may request access to or correction of your personal data, or ask us to close your account, by emailing perfect10sino@gmail.com. We may need to keep some records after account closure where the law requires it.

Security and overseas transfer

We use reputable cloud providers. Some servers and subprocessors may be located outside Hong Kong. Where data is transferred abroad, we take reasonable steps to keep it protected. No internet transmission is completely secure.

Contact for privacy requests

Privacy requests: Perfect 10 Entertainment, perfect10sino@gmail.com, WhatsApp +852 65131412, or in person at either store during business hours.